RENOVA Privacy Policy
Introduction
Your privacy and trust are important to us. This Privacy Policy for customers, business partners, and visitors ("Privacy Policy") explains who we are and describes how we collect, process, use, store, and protect your personal data.
This Privacy Policy applies to all personal information that we collect and process, including information relating to customers, suppliers, and visitors to RENOVA's premises and websites.
For example, this Privacy Policy applies when you:
In certain circumstances, we may refer you to additional privacy notices or policies that provide specific information about how your personal data is processed, such as when you apply for a job with RENOVA or become a RENOVA employee.
Who We Are?
RENOVA specializes in new energy charging products and charging solutions. Through continuous technological innovation, we are committed to providing customers worldwide with safe, reliable, and efficient charging experiences.
In this Privacy Policy, "RENOVA," "we," "us," and "our" refer to RENOVA and its affiliated companies or subsidiaries. Depending on the circumstances, RENOVA and its affiliated companies or subsidiaries may act as the data controllers for personal information, determining how and why your it is processed.
What Types of Personal Information Do We Collect?
For the purposes of this Privacy Policy, "personal information," "personal data," or "data" means any information relating to an identified or identifiable natural person ("data subject"). An identifiable natural person is someone who can be identified, directly or indirectly, particularly by reference to identifiers such as a name, identification number, location data, online identifier, or one or more factors specific to that person's physical, physiological, genetic, mental, economic, cultural, or social identity.
Depending on how you interact with us—for example, through our website, customer portal, or RENOVA customer support—we may collect and process various categories of personal information, including:
Where required by applicable data protection laws, sensitive personal data will only be processed with appropriate safeguards, separate consent where required, and specific privacy notices.
Children's Personal Information
RENOVA does not offer products or services to individuals under the age of 18.
If you are the parent or legal guardian of a minor and have any questions regarding the personal information of a child under your care, you may contact us using the contact details provided in this Privacy Policy.
Cookies
When you visit our website or digital platforms, cookies may be stored in your web browser. Cookies are small text files that store information for a period of time and help recognize your device. We use cookies to enhance and optimize your experience on our platforms.
We encourage you to review our Cookie Policy to learn more about how we use cookies and other tracking technologies. You can also manage your cookie preferences by clicking the "Cookie Settings" button on the RENOVA website.
Certain services may also use third-party software development Kits (SDKs) to provide specific functionality. Where required by applicable laws and regulations, we will provide information regarding our use of such SDKs.
Depending on the nature of our relationship with you, how you interact with us, the websites or platforms you visit, and the products or services you use, we may collect and process your personal information for one or more of the following purposes:
· To perform and administer contracts;
· To provide our products and services;
· To develop, improve, and enhance our products and/or services;
· To respond to your inquiries and requests;
· To comply with applicable legal and regulatory obligations; and
· To ensure the security, maintenance, and proper operation of our systems and services.
RENOVA processes personal data lawfully and in accordance with applicable data protection laws and regulations. Depending on the circumstances, the legal basis for processing your personal data may include:
· RENOVA's legitimate interests and business administration purposes;
· The performance of a contract to which you are a party or to take steps prior to entering into a contract;
· Compliance with RENOVA's legal obligations;
· Your freely given, specific, informed, and explicit consent, where required; and
· The protection of your vital interests.
For the purposes described in the section "Why Do We Collect Your Personal Information?", we may share your personal information only with the following categories of third parties:
· RENOVA's affiliated companies and subsidiaries;
· External service providers, including newsletter distribution providers, IT hosting providers, cloud service providers, data analytics providers, and other service partners; and
· Business partners and academic institutions.
Where required by applicable law, all third parties receiving your personal information are required to implement appropriate technical and organizational measures to safeguard your personal information. When engaging external service providers, we require them to process your personal information solely for the purposes specified in this Privacy Policy and in accordance with our instructions.
Where applicable laws and regulations require your separate consent before sharing your personal information, we will notify you and obtain your consent in advance.
RENOVA does not sell, rent, or license your personal information to any third party.
If RENOVA needs to transfer your personal information as a result of a merger, acquisition, corporate restructuring, division, dissolution, bankruptcy, or any other similar business transaction, we will, where required by applicable law, notify you of the identity and contact details of the recipient. The recipient will continue to process your personal information in accordance with the obligations set out in this Privacy Policy. If the recipient intends to process your personal information for purposes beyond those described in this Privacy Policy, it will obtain your consent where required by applicable law.
We recognize our responsibility to protect the personal information we collect. We ensure that our security measures comply with applicable data protection and information security laws and regulations.
We have implemented appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or unauthorized access. These measures are designed to ensure a level of security appropriate to the risks involved and comply with applicable legal requirements.
Examples of the safeguards we implement include:
· Restricting physical access to our premises;
· Limiting access to personal information on a need-to-know basis (for example, only authorized employees who require access to perform their duties may access your personal information);
· Requiring third-party service providers, where applicable, to implement appropriate security measures and maintain physical, electronic, and procedural safeguards in accordance with applicable laws and industry standards.
If a personal data breach occurs, or is reasonably suspected to have occurred, including unauthorized access, disclosure, alteration, or loss of personal information, we will promptly take appropriate remedial measures and, where required by applicable laws and regulations, notify the relevant authorities and affected individuals in a timely manner.
Certain laws and regulations impose specific requirements on automated decision-making. If such laws apply to your circumstances, the following provisions shall apply.
If we use automated means to send you personalized recommendations, promotional messages, or marketing communications, you will be provided with an option to opt out of receiving such targeted communications.
Where required by applicable law, and where required by applicable law, request an explanation of such decisions. Where applicable laws require, and where a decision is based solely on automated processing and produces legal or similarly significant effects on you, we will also provide you with the opportunity to request human intervention, express your point of view, challenge the decision, or opt out where legally required.
If you have any concerns regarding the way we collect, process, or protect your personal information, please contact our Data Protection Officer ("DPO"). Upon verifying your identity, the DPO will investigate your request and respond within a reasonable period of time.
You also have the right to lodge a complaint with the competent data protection authority or other relevant supervisory authority in your jurisdiction, where permitted by applicable law.
If you have any questions, concerns, or complaints regarding this Privacy Policy or our processing of your personal information, please contact our Data Protection Office:
Email: Support.eu@renova-electronics.com
If you have any questions regarding personal data protection or privacy matters, or if you believe you have identified a potential security vulnerability in any RENOVA product or service, you may also contact us using the email address above.
We store your personal information using appropriate security measures, including local storage (such as application cache), databases, and server logs.
As a general principle, we retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or for longer where required or permitted by applicable laws and regulations.
Where it is necessary for business purposes to transfer your personal information across national borders, we will implement appropriate safeguards in accordance with applicable laws and regulations. Where required by law, we will provide the necessary notices and obtain your consent before such transfers.
If your personal information is transferred to or stored in another country or region in the future, we will inform you of the purpose of the transfer, the identity of the recipient, the security measures implemented, and any potential risks associated with the transfer, and will obtain your consent where required by applicable law.
To provide you with better products, services, and user experiences, we continuously improve our products, services, and technologies. As a result, we may update this Privacy Policy from time to time to reflect changes to our services, business operations, legal obligations, or data processing practices.
We will not reduce your rights under this Privacy Policy without your explicit consent where such consent is required by applicable law. The latest version of this Privacy Policy will always be available on our website.
Where required by applicable laws and regulations, we will provide prominent notice of any material changes, including, where appropriate, by email, website announcements, notices within our applications, or other suitable means.
Material changes may include, but are not limited to:
· Significant changes to our products, services, or methods of processing personal information, including the purposes for which personal information is processed or the ways in which it is used;
· Significant changes to RENOVA's ownership structure or corporate organization inculding mergers, acquisitions, restructuring, bankruptcy, or other business transactions;
· Changes to the primary recipients of personal information through sharing, transfer, or public disclosure;
· Significant changes to your rights regarding the processing of your personal information or the methods by which those rights may be exercised;
· Changes to the department responsible for personal information protection, contact information, or complaint handling procedures; and
· Circumstances where a personal information security risk assessment identifies a high level of risk.
If you do not agree with any changes to this Privacy Policy, you may discontinue using our products and/or services. By continuing to use our products or services after the updated Privacy Policy becomes effective, you acknowledge that you have read, understood, and accepted the revised Privacy Policy and agree to be bound by its terms.